Privacy policy
We process your data in full accordance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), as well as with any other applicable legislation on the territory of the EU.
For the purposes of data protection legislation, we are the controller when we process your personal data.
We reserve the right to periodically update and modify the Platform's Terms and Conditions to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such changes, we will display the modified version of these terms and conditions on our website, so please check the content periodically. For any other information related to the processing of your personal data, you can send an email to contact@gertechteile.de
Categories of Personal Data We Process
In general, we collect your personal data directly from you, so you have control over the type of information you provide us. For example, we receive information from you as follows:
When you create an account on the site, you provide us with: email address, first and last name, phone number, form of company organization, and tax code; Within your administration area (My Account) on gertechteiledpf.com, you have the option to add additional information, such as: delivery address, billing details (company name, tax code, registration number with the Trade Register, bank, IBAN code, company address, first and last name, phone number). When you place an order, you provide us with information such as: the desired product, first and last name, phone number, delivery address, billing details, payment method, etc. We may also process personal data through correspondence with us by phone, when you subscribe to our newsletter, when you enter contests or promotions organized by gertechteiledpf.com, or when you report an issue related to our website/products. Every time you visit our websites, we automatically collect the following data: Technical data, for example, this may include the Internet Protocol (IP) address used to connect your computer to the internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device type, and mobile device brand; these data may be collected and processed on our behalf through third-party cookies. Data about your visit, for example, this may include the complete Uniform Resource Locators (URLs), clickstream to, through, and from our website (including date and time), information or products you viewed or searched for (including top-read articles, top-accessed categories, page response times, download errors, length of visits to certain pages (including average time spent on certain pages, viewing certain content or videos), average time spent on the site, the average number of articles viewed on our website, interaction information with pages (such as scrolling, clicks, and mouse-overs), methods used to navigate the page, data about user behavior and any phone number used to call or any email address used to contact our customer service representatives. We may also collect and subsequently process certain information regarding your behavior while visiting our website, to personalize your online experience and provide you with offers tailored to your profile. We invite you to learn more about this by consulting the section regarding the purposes of processing below.
On our website, we may store and collect information in cookies and similar technologies, according to our Cookies Policy.
We do not collect or otherwise process sensitive data, as included by the General Data Protection Regulation in special categories of personal data.
Purposes of Data Processing
We will use your personal data for the following purposes:
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To provide services for your benefit.
This general purpose may include, as appropriate, the following:
- Creating and managing your account on gertechteiledpf.com;
- Processing orders, including taking, validating, dispatching, and invoicing them;
- Resolving cancellations or any issues of any kind regarding an order or the purchased goods;
- Returning products according to legal provisions;
- Reimbursing the value of products according to legal provisions;
- Providing support services, including answering your questions about your orders or the goods and services offered.
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To improve our services
We always want to offer you the best online shopping experience. To do this, we may collect and use certain information regarding your behavior as a buyer.
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For marketing
We want to keep you updated on the best offers for the products that interest you. In this regard, we can send you any type of message (such as: email/phone/mobile push/web push/etc.) containing general and thematic information, information regarding similar or complementary products to those you have purchased, information about offers or promotions, information about products added to the “My Account/Order” section or the “Favorites” section or you have shown interest in purchasing and we may display personalized recommendations on the website. To provide you with information of interest to you, we may use certain data regarding your behavior as a buyer (e.g., products viewed/added to wishlist/purchased) to create a profile. We always ensure that these processing activities are carried out with respect for your rights and freedoms and that decisions based on them do not have legal effects on you and do not similarly affect you significantly.
In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our commercial activity. For marketing purposes, we use Google Analytics, Google AdWords, Mailchimp, Facebook.
In any situation where we use information about you for a legitimate interest of ours, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can ask us at any time to stop processing your personal data for marketing purposes, and we will comply with your request.
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To defend our legitimate interests
There may be situations where we will use or transmit information to protect our rights and commercial activity. These can include:
- Measures to protect the website and users from cyber-attacks
- Measures to prevent and detect fraud attempts, including the transmission of certain information to the competent public authorities
- Measures to manage various other risks
The general basis for these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
In certain cases, we base our processing on legal provisions such as the obligation to ensure the security of goods and values as provided by applicable legislation.
How long we keep your personal data
As a general rule, we will store your personal data as long as you have an account on the gertechteiledpf.com platform. You can request at any time the deletion of certain information or the closure of the account, and we will comply with these requests, subject to the retention of certain information even after the account is closed, in cases where applicable law or our legitimate interests require it.
Currently, we store and process your personal data on the territory of the EU. However, it is possible to transfer certain of your personal data to entities located within the European Union or outside the Union, including to countries that the European Commission has not recognized as providing an adequate level of personal data protection.
We keep your data on our servers and on servers hosted by third parties (including third-party cloud services – "cloud-based services"). We use appropriate technical and organizational measures designed to protect your personal data and prevent unauthorized access. We have entered into contractual relationships with third parties providing hosting services and these contracts include obligations regarding the organizational and technical security of personal data. You are responsible for keeping the confidentiality of all authentication means (e.g., passwords) used by you to access parts of our website.
Your Rights
The General Data Protection Regulation recognizes a series of rights regarding your personal data.
You can ask us to confirm whether your personal data is processed by us, to provide you with a copy of your personal data, and/or to correct it. In certain circumstances, you have the right to ask us to delete your personal data or, based on the right to portability, to ask us to transfer some of your personal data to you or to other entities.
You also have the right to object to some processing of your personal data (e.g., the use of processing for direct marketing purposes or certain decisions made solely by automated processing (including profiling). If we have requested your consent to process your personal data, you have the right to withdraw this consent without any negative effects on you. If we process your personal data because we have a legitimate interest in doing so, you also have the right to object to this processing. You also have the right to restrict the processing of your personal data in certain circumstances. Please note that your rights described above may be limited in certain situations and are subject to applicable personal data protection laws and regulations (e.g., your right to object to the processing of your personal data may be limited if we can demonstrate that we have compelling legitimate grounds for processing your personal data that override your interests).